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Systems Evaluation Group offers the CLIENT a stable
contractor solution to the CLIENT requirements
Systems Evaluation Design and Implementation Group (SEDIG) has
assembled an experienced and skilled team to respond to
opportunities within the commercial and Federal market place. As
depicted in our robust Client listing the
SEDIG Team is comprised of multifaceted business units designed to
support multi-disciplinary operations. The Team works as a unit, in
partnership with the CLIENT,
to provide a seamless - stable platform for performing the work. The
SEDIG CLIENT team today consists of a
world-class partnership between contractors and Client
personnel that have complementary skill sets.
Systems Evaluation Design and Implementation Group remains
prime in its ability to handle the majority of the work called
for in the CLIENT solicitation. SEDIG
represents one of the Best managed, growing companies in the
Commercial - Federal arena. SEDIG has demonstrated its competence as
a small business provider that has grown and flourished in a highly
competitive market. SEDIG provides the CLIENT
a financially stable Prime that is comprised of a diverse and
talented workforce of seasoned professionals in Program and Mission
Analysis, Application Development, Concept Development,
Documentation, Independent Validation and Verification, Information
Technology Support Services, Logistics, Operations Research,
Technical Systems Maintenance/Enhancement and Troubleshooting,
Production Scheduling and Monitoring, Project Management, Special
Projects Research, Statistical Analysis, Database Administration,
Technical Writing, and Test Evaluation. SEG draws on this
experienced personnel base to staff the majority of the positions on
the CLIENT project. In fact, in the past
year SEDIG has been able to staff over 80 percent of its
revenue-generating labor hours. SEDIG internally staffed this team
with discernment, assigning positions to team partners based solely
on the consideration of which individual is best qualified to
perform the work and offers the best value to CLIENT.
In this regard, highly qualified candidates will be identified for
our initial response to taskings. While retaining the required
majority stake in the staffing matrix, SEDIG leverages the unique
and complementary capabilities of its team partners based on their
corporate strengths and the skills of their personnel.
For example, Systems Evaluation Design & Implementation Group
(SEDIG) brings 250 combined years of systems integration,
acquisition, and information technology and telecommunications
engineering experience to Integration projects; positions assigned
to personnel under subcontracts reflect this skill and experience
orientation. Similarly as with DOD, Wal-Mart, Battelle, and the
largest private-research and development organizations in the world,
SEG also exhibits key skills in environmental technologies,
configuration management systems, research, and broad-based research
and analysis services.
The SEDIG Team consists of a balanced staff and blend of
talent and experience. The SEG Team is no stranger to the management
of large, complex projects with requirements and complexity. We have
completed these projects on time and within budget.
SEDIG Team's Senior Partner Program/Project Managers have proven
to be an accomplished leaders in the management of large, complex
projects with multiple requirements and complexity. In his own
words, “We have completed these projects on time and within
budget.”
The Core Team of SEDIG represents the skills and personnel
strength necessary to accomplish the work associated with the
stipulated requirements.
SEDIG's Management Approach to any a opportunity brings
defined, repeatable and managed support which minimize risk,
timeliness and increase cost efficiencies to the Client
Drawing on experience in complex integration projects such as
the US Army Systems Integration, Department Of Commerce, Census
Bureau Network integration, and Wal-Mart the SEDIG team understands
the complexity that must be addressed in the management approach for
any Client requirements. The SEDIG Team
Management Approach believes in a concept that a simple and mature
quality assurance plan practiced by everyone on a day-to-day basis
is more effective than an elaborate quality assurance overlay that
is pushed down from above on an intermittent basis in a disruptive
manner. All too often, elaborate metrics collection routines and
project audits consume the very efforts they are designed to
support, frequently disrupting critical paths by diverting the
energies of the personnel, supervision and management from the
productive tasks necessary to attain the project's goals and
objectives in accordance with the timeline established by the
customer.
In the SEDIG Team's Management Approach, common sense is
tempered by an understanding and acceptance of Program Management
philosophy to provide the Client with a
capable contractor workforce that will not lose sight of the
objectives and will deliver the products and services on time and
within budget to the specifications set forth in the individual task
orders.
This common sense approach to quality assurance, within the
context of a comprehensive reality-based management approach,
focuses on the real issues that drive successful completion of the
work associated with this solicitation. Quality of service,
adherence to schedules and milestones, subcontract management,
delivery of products to specifications, progress reporting, problem
solving and (more importantly) problem avoidance, combined with an
emphasis on sound daily communications to maintain professional
business relations between the customer, the Prime and the
Subcontractors are all part of the philosophy SEDIG applies to every
contract we have.
The SEDIG Team Approaches Risk Management from a Client
perspective
Like our management plan, the SEDIG approach to risk management
is to employ industry and government best practices and
generally accepted practices to the down select process and the
implementation phase of the Client's
opportunity.
With such pivotal technology underpinnings as IT industry
consolidation still indeterminate at present, the SEDIG
Acquisition Risk Management Model (Figure ES - 1)
shows a generalists' orientation that guides the SEDIG Team's
efforts but does not constrain its actions prematurely.
Discriminators that make the SEDIG Team the right choice for the
Client Opportunity
With numerous capable companies competing for the
opportunities solicitations represent, there remain three facets
of the SEDIG Team's proposals that clearly indicate advantages
and reasons that justify the awards of work to the SEDIG Team.
These advantages are discussed below.
First, the SEDIG Team is capable, managed, and
automated. Our hybrid service delivery model provides day-to-day
support at reasonable rates while making available more high
prices services at higher rates than the day-to-day taskings
require or could sustain
Second, the SEDIG team understands the balance
management shop must walk between the technology developers and
other contractors who will deliver key technologies to
Client and their customers. This
comprehension translates into a Vendor/contractor/customer team
that knows what role we play as a management extension to the
CLIENT leadership on the
CLIENT effort and what role we must avoid by
trying to develop instead of managing such aspects of the effort
as a CLIENT existing data and
technology infrastructure and other customer support activities.
Figure ES - 1: SEDIG uses the CLIENT guidelines for Risk Management
Third, the SEDIG Team affords the
CLIENT with a flexible and capable prime that can
develop glue logic, define and implement processes, and
documents as necessary to manage the existing effort and then
manage the implementation tasks under the guidance of
CLIENT requirements and desires.
In summary the SEDIG Team solution is an exact match to
the CLIENT requirements set forth
in many solicitations . . . we are a seamless stable
workforce in CLIENT business opportunities.
We make sure we understand Statement of Work (SOW) requirements and
the Client's mission, culture, and environment.
We are currently supporting vast multidisciplinary efforts on other contracts.
Establishing effective
communication channels and procedures are the critical elements of the
project. Our team fully understands that we will:
- Coordinate all activities with the CLIENT,
accurately track/post public inputs; and provide timely report information
through precise CLIENT/contractor procedures
and effective training programs
- Retain flexibility in incorporating any regulatory,
technological, systems/service environmental and/or business process changes
that occur in a dynamic environment
- Implement Quality Control (QC) and Quality Assurance (QA) plans to
meet current future and surge requirements through effective contractor
planning, documentation, and execution. We ensure that configuration
management and software controls are in place during life-cycle project
management. Our Project Manager will ensure that the QC plan is effectively
implemented. QC reports will be submitted to the CLIENT
COTR and any additional entities required
- Establish synergy between CLIENT and the
internal and external interfaces it requires, by continual analysis
of data and correlating calls/requests that have been recorded in our
database with information requests from the operations and call site.
For example, if a number of similar "Ad Hoc" calls are received on the
same subject and it is not addressed on the standard reporting system,
then this service requirement request may be submitted/standardized
with access via user desktops and web request enablement
- Continuous
systems/data base evaluation and upgrade/sizing forecasting to performance
tuning /processing and storage currently and future operations and requirements
- Document all software and hardware configurations, existing and future
- Solicit document customer requirements, development of formal requirement
analysis for submission to CLIENT for systems
enhancement/needs satisfaction review
- Assess the cost benefit value of moving from the present services
to a more cost effective and efficient systems/services by providing
a transition plan for review and approval. Report status in a timely
manner in accordance with (IAW) Statement of Work (SOW) by contractor
established and CLIENT approved report procedures
SEDIG performs constant trend analysis
to determine (1) center workload, (2) training deficiencies, (3) software
bug discoveries and fixes, (4) hardware failures, and (5) network outages.
Help/service call duration to customer satisfactory close out by since
inception, to systems enhancement/upgrade. i.e. "Success Criteria." SEDIG
internal systems/and management identify with the customer "Critical Operational
and Issues and Criteria (COICs)" and monitor it on a daily basis.
- Technical Approach: The SEDIG Team has
recent, relevant, and extensive experience in similar work. We
are fully qualified to support the Client's
potential plans to re-engineer the software/hardware and
maintain a secure and available operation of existing
information resources to the future relocation of existing
services for the Web and telecommunications services. This
includes the option of business process reviews and the analysis
of improving current services. Reviews and assessments are
reiterative processes. The SEDIG team, as teamed and in concert
with the CLIENT, will use its proven
life cycle process for performance goals and studies analysis.
- Define Goals: We will begin with an
analysis of the existing operations to define assumptions,
objectives, and success criteria for the project. These
definitions will be used to establish a project baseline. These
are used to provide a clear understanding of the objectives.
- Establish Requirements: We will next follow
a structured methodology to interview key stakeholders in an
effort to establish system and user requirements, which will
refine the established baseline and provide the final foundation
for development and transition.
- Evaluate Alternatives: Using our expertise
and experience, we will then evaluate alternative approaches.
These approaches will be compared with respect to compliance,
cost, benefits, and viability.
- Formalize Documentation: Information
analyzed during the above steps will be used to create
comprehensive reports and briefings to the CLIENT
to provide objective definitions, system concepts, alternative
approaches, transition plans, cost benefit analyses, and our
recommendations. Together, we will identify the most feasible
approach to our CLIENT's needs.
At this point, we assume that the CLIENT
will direct us to enhance the existing operations using the recommended
approach. This involves, but may not be limited to the following scenarios:
Writing plans and procedures:
Configuration/Release Mgmt/Training/Quality Control/Quality
Assurance/Training/Transition Plans
- Web integration
- Application development combining PeopleSoft, SAP, Oracle,
and other identified technologies
- Developmental and Operationally Testing
- Documentation
- Deployment
- Maintenance and Upgrades
- Reporting
Project Management: The project management
template approach that we will employ, for the effective and satisfactory
execution of this projects, is shown in Figure ES - 2.
Processes and services in support of the CLIENT
project is shown in Figure ES - 3.
During each phase of these life cycles, we execute many types of activities
which ensure Quality Assurance is integrated into each phase of a project
as shown in Figure ES - 4.
SEDIG assists organizations in applying Information Technology to solve
business challenges as shown in Figure SEDIG 5.
Our Configuration Management (CM) activities ensure program baselines
are established, and configuration control processes are defined, documented,
and complied with as shown in Figure SEDIG.
Figure ES - 2: Project Management Approach.
Figure ES - 3: SEDIG provides management-consulting
services across the system acquisition and system development life cycles.
Figure ES - 4: Our capabilities ensure organizations
begin critical planning, control, and reporting activities at the appropriate
phase of a project life cycle.
Figure SEDIG 5: Total Solutions. We provide three types
of services including Management Consulting, System Integration, and Technical
Specialties.
Figure ES - 6: Our Program Management activities
ensure processes are used to avoid, or identify and address program issues.
Figure SEDIG: Configuration Management Template.
Figure ES - 7: Release Management Template
Our Release Management (RM) activities ensure that only authorized, significant,
and well-evaluated releases are incorporated into operation systems.
We also help establish, support and conduct Release Assessments Boards
(RABs). RABs determine where a release contains sufficient functionality,
improved functionality, or problems corrections to distribute to operational
sites or systems.
Figure ES - 8: Metric Management Template: Our Metrics
activities ensure the required, and the correct elements of a project
are measured, analyzed, trended, and reported to the appropriate level
of management.
Figure ES - 9: Economics Analyses Template
Our Economic Analyses focus
on recommending the appropriate solution based upon quantified, supportable
information. Our Benefits Analyses also support future validations of
the selected solution.
We have used similar approaches in all the projects cited in the past
performance section with a great deal of success. We have also used this
process successfully for comprehensive SEDIG, INC enhancements and upgrades
as well as infrastructure process re-engineering of similar projects.
SEDIG has shown itself to be a competent, stable, small
business provider that has grown and flourished in a highly
competitive market. Since 1999, SEDIG has provided
multi-discipline, technical support services of uncompromising
quality. Customer focus and commitment to excellence are at the
heart of SEDIG's corporate culture.
The company's rapid
growth is due primarily to the high level of repeat and referral
business received from customers satisfied with SEDIG's
personnel's expert management of IDIQ contracts (23 task orders
during the last three years involving SEDIG,INC and 7
subcontractors with over 99 percent repeat business). SEDIG
delivers on its commitments.
As evidenced by the above, SEDIG has acquired substantial
experience in service-oriented task order (TO) contracts. We
have established a track record of delivering a variety of
quality Information Technology (IT) support services to many
diverse customers. SEDIG's level of performance, enabled in part
by a continuous improvement process, remains an integral part of
the SEDIG modus operandi. The process supports rigorous
procedure adherence and enforcement, resulting in a reduced
number of mistakes and a high-level of quality, and enabling
timely deliveries.
Based on this highly successful track record, Commercial and
Federal executives know they can rely on SEDIG to meet their IT
needs with quality results. SEDIG provides a highly experienced,
motivated, responsive, professional, and cost competitive source
of resources that can meet the vast majority of the Federal
Government's global IT requirements.
SEDIG Team also has a long history of recruiting and hiring
exceptional people, and providing the competitive compensation,
benefits, training, and job satisfaction needed to retain them.
This approach has led to a 92 percent employee
retention rate compared to an industry average of 84 percent.
SEDIG's management approach of employing best practices,
assembling the right team, ensuring teamwork, hiring exceptional
people, and developing long-term Client
relationships, may be summed up in five words- Be
the customer's best value! This corporate culture
is a corporate commitment ingrained in the SEG staff from the
Chief Executive Officer (CEO) on down. Instilled in every
employee, these values are reflected in SEDIG's work ethic.
As a prime contractor, SEDIG has often successfully integrated
the efforts of a large number of subcontractors. This involves
sharing information across the SEDIG Team, being an honest
broker for team members, and being responsive to subcontractor's
needs. SEDIG has mastered the art of assigning work equitably
among other team members, as well as knowing when to eliminate
non-performing partners.
Quality assurance/quality
control (QA/QC) is not an afterthought at SEDIG. We are
sensitive to the need for timely, real-time cost reporting. MS
Project allows consideration of alternative planning and
scheduling scenarios, thereby optimizing resource allocation and
utilization activities. This tool, coupled with Direct Senior
Management Attention, ensures readily available contract
performance information is readily available. Our tools provide
a comprehensive approach to project costing, billing, revenue
recognition, and employee timekeeping.
SEDIG's Distinguishing Capabilities:
- An IT industry leader in IDIQ task order
management and integrating solutions
- A commitment to being a source
of excellence, and the best value in IT related engineering services
- A worldwide distributor of IT support services and hardware
- A vision
to integrate services with new initiatives
- A demonstrated capability
to recruit and retain highly qualified employees
- A deep-seated management
focus on customer satisfaction
- A proven capability to manage subcontractors and external vendors
whether Client based or contract based.
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